Infobip is a global communications platform-as-a-service (CPaaS) provider enabling businesses to manage customer journeys across messaging, identity, authentication, and contact center experiences—on one cloud-native platform. With a network covering over 7 billion devices and 9,700+ global connections (800+ direct to mobile operators), Infobip empowers enterprises to engage at scale, with speed and personalization.
Built for reach, reliability, and intelligence, Infobip’s platform is trusted by enterprises in banking, retail, logistics, and digital commerce to drive loyalty and growth.
Core Solutions and Capabilities:
- Omnichannel Messaging
Engage users via SMS, WhatsApp, RCS, Viber, email, voice, mobile app messaging, and web push from one platform. - Customer Engagement Suite
Personalized messaging journeys with campaign management, automation, A/B testing, and segmentation. - Authentication & Identity
Secure login, transaction, and account access using 2FA, phone verification, silent mobile verification, and identity-as-a-service (IDaaS). - Contact Center as a Service (CCaaS)
Fully integrated cloud contact center with omnichannel routing, agent dashboards, and AI-powered automation. - Chatbots and Conversational AI
Visual chatbot builder and NLP-powered bots for 24/7 support and scalable service automation. - Developer APIs and Integrations
Fast, flexible integration for messaging, identity, and verification with plug-ins for Salesforce, Zendesk, Oracle, and more.
Industry Focus:
- Banking and fintech
- Telecoms
- E-commerce and retail
- Transport and logistics
- Healthcare and government
Recognition and Awards:
- Leader in Gartner Magic Quadrant for CPaaS (2024, 2023)
- Leader in IDC MarketScape: Worldwide CPaaS 2025
- #1 for RCS Business Messaging – Juniper Research 2024
- CPaaS MetriRank Leader – Metrigy 2024
- Most Innovative Companies – Fast Company 2024
- #1 in AIT Fraud Prevention – Juniper Research 2024
Infobip powers secure, personalized communication for enterprise-scale businesses across Africa and globally—bringing connectivity, automation, and engagement into a single cloud solution.
