CM.com provides cloud-based software that helps businesses automate, personalize, and scale customer interactions across mobile channels. Its platform combines communications, payments, and marketing automation to power seamless end-to-end customer journeys in real time.
Designed for marketing, sales, and support teams, CM.com enables businesses to engage customers via WhatsApp, SMS, Facebook Messenger, and more—all from a single interface.
Products and Capabilities:
- Conversational Channels
Centralized platform for SMS, WhatsApp Business, Apple Messages for Business, Viber, Facebook Messenger, Instagram DM, and more. - Mobile Marketing Automation
Design and execute targeted marketing campaigns using customer behavior, segments, and real-time triggers. - Customer Support Automation
AI-powered chatbots and live chat tools that reduce resolution time and improve customer satisfaction. - Sales Engagement Tools
Enable direct messaging for lead generation, product inquiries, and conversion-driving conversations. - Payments Integration
Combine messaging with payment capabilities to enable transactions within chat flows for retail, ticketing, and services. - Voice and Contact Center Solutions
Cloud telephony, voice bots, IVR systems, and call routing for contact centers. - Data and Analytics
Real-time dashboards, performance tracking, and customer behavior insights to optimize engagement.
Use Cases:
- Banks sending transaction alerts and support via WhatsApp
- Retailers running product campaigns through SMS and chatbot flows
- Airlines offering mobile check-in and boarding via Messenger
- Telecoms handling customer support with hybrid live-agent + AI setup
Trusted Globally:
CM.com supports large enterprises and institutions across banking, telecom, retail, travel, and logistics—including implementations in South Africa and across the continent.
